Message Not Available appears. The step was to press the setup button on the Comcast remote for 3 seconds and when the red light turns to green, I entered the code 33919 on my remote and voila - no more annoying "Not available" message on the TV! 6. If the picture size settings are disabled, it doesn’t necessarily mean that your TV has some technical problems. All you need to do is to find out what is wrong and try to fix. -Press the TV button on TV remote control to turn your TV ON. Not sure how it worked for few when they connected their TV directly via Ethernet, could be they were operating the remote very close to the TV while testing. If the CH Up/Down button is the only button in the remote that is having a problem at a distance I could understand it not working in one remote but not the same problem in two remotes, unless there is a general problem with all the remotes. If you are having any problems with the Apple TV app, check if your TV needs a firmware update, confirm you have a good internet connection, and then if you're still having trouble, contact Apple support. Repair Remote - Changed batteries and then holding the Return & Exit buttons for 3 seconds. I cannot reset the TV by using the method of holding the exit button down for 12 seconds or using the remote to enter in service menus. After 5 minutes plug the TV power cord back into the wall outlet. A display on screen should show if the TV is now muted, or not. 3. Say "Hello!" If all else fails (even the rain dance), just get a new remote -- A new remote should resolve the issue. Message Not Available appears, 2. 5. Sometimes when I want to make an adjustment in the picture, I aim my Samsung TV remote control at the TV and a sign that says "Not Available" pops on on the screen. ; Unplug the power directly from the wall and wait for at least 10 minutes. Reset Remote (YouTube) - While holding the ON/OFF Button follow step 3. If you are using a separate home theater, surround sound, or sound bar with your television, be sure to check the volume and mute on that device, as well. Hey I solved this issue by using the Samsung SmartThings app. Technician's Assistant: What is the model of your TV? Use the joystick on the back of the TV to get to diagnostics. And does the Smart Remote work when your Soundbar's disconnected? Samsung series 7 tv was working fine earlier. I can power the TV on with my gaming console. While it’s very easy to fine-tune the picture settings on your Samsung TV, the picture size function may not be available at times. Now when I press any button on the remote it says not available. Any other issues with the Bluetooth on it? 4. If your TV isn't responding to your remote, replace the batteries and see if it works again with your TV. Message Not Available appears. (Do not forget to pound Samsung with a few emails and phone calls. :smileymad: :smileytongue:). I use my cable TV remote to turn my Samsung PN58B860 plasma TV on and off. If not: Given that the power and volume buttons are the 2 most used buttons on a remote then you need to prove that the TV remote is OK. You can test the remote by using a mobile phone's camera app or a digital camera . There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation: 1) Unplug the power cord from the outlet. Apple TV is a brand new app that offers a ton of entertainment opportunities on your Samsung TV. Gave them the call, described the issue with the Smart Remote and within 4 days an Engineer turned up. Solution! How to Connect Your Samsung Smart TV to Your PC Using Remote Access . IR Test - Using a camera phone, point remote and see if 2 red lights appear. See to it that all the necessary wires are well connected to the cable TV or satellite as well as the TV and make sure that they are properly secured in their place. The software has gone through a … How long have you had the TV for? 6. Factory Reset - Still unable to repair the remote, 3. with the remote. Does the TV remote work OK, by pointing it at the TV, with the remote sensor unplugged? Rating is available when the video has been rented. So I downloaded the smart view app to connect my phone with the TV. Reset Remote (Samsung Support)  - Removed batteries from remote for 20+ sec's, replaced. If it is just one TV that is showing the NO SIGNAL… -Be sure your TV is on the correct source or input as your CABLE or SAT BOX. I can use my remote again. Find the answer to this and other Electronics questions on JustAnswer. Today in this post I will provide you with all the potential solutions to fix problems with Samsung Smart TV Apps in Smart Hub feature. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! I took out the batteries -- these batteries show how much charge is left -- and there appeared to be sufficient charge left. If the TV turns ON, the issues is resolved. Perform Rain Dance around remote - Message Not Available appears. Perform Rain Dance around remote - Message Not Available appears. You never said what the solution was. Having an issue with the Smart Remote for my 6 week old UE55KU6450 with HW-K450 Soundbar. I connect my IPhone to my tv when I first got it so I am unsure if you will need the remote to select something on your tv to pair your phone. 5. We've turned it on and off and nothing has worked. 1) Press the Menu button of your remote. Not Working, Button not Working, or Power Button- Try This First! How to Enable Motion Control on Samsung Smart TV. They are going to send me a new remote. It work for me , but what is the long term solution for this issue. The remote control can only turn the TV on or off. After the TV reset my Smart Hub remot and Soundbar worked just as before. So, I decided to lightly hit the remove three or four times (for no good reason), and this actually fixed the problem. So the issue that I brought up about the "Not Available" is starting again. If it does see #3 below. ... TV Remote Sensor Not Working Samsung … After the TV reset my Smart Hub remot and Soundbar worked just as before. (Grrr, at leaky footwear though. Reset Remote (YouTube) - While holding the ON/OFF Button follow step 3. Check Your Volume Levels. A universal remote is the best way to combat this issue. Glad to hear that they've sorted you out with a new one, Gareth74! Reckon the rain dance worked... for rain. Do do this after performing the “Rain Dance” btw, You have to hold down the power button for 5 seconds. If the TV remote does not turn the TV back ON, press the small power button on the TV itself to turn it back ON. Reset Remote (YouTube) - While holding the ON/OFF Button follow step 3. It is only a coded IR signal that is sent from the remote to the TV. Customer Support had me enter a code on my Comcast remote that eliminated the annoying "Not Available" message. 6. What joystick on the back??? You want to be sure the TV is not muted. When I connect the USB stick on my Samsung Smart TV, the USB is detected but I can neither play MP4 from USB, nor play music on the TV. Point the Remote at the bottom right side of the Television. I say remotes because I have the standard samsung remote as well as a logitech remote. Use the joystick on the back of the TV to get to diagnostics. Maybe the problem is with the batteries, maybe the wiring, but as with Fonzie on 'Happy Days', as few light smacks saved the day! IR Test - Using a camera phone, point remote and see if 2 red lights appear. After the TV started back up it went into pairing mode and then I was good to go, try it. I unplug and re-plug the USB to TV only to find it cannot be recognized even. Samsung Smart TV USB not working “I have a Samsung USB 128GB flash drive stored with some MP4 videos and MP3 music. Try the TV remote again by testing the volume buttons. What do I do about it? 3) Toggle Motion Control On and press Enter. Hi! The TV may come on by itself, otherwise turn it on using your remote. I turned the volume up and when I tried to turn it down it says not available. A screen will load up that says Start and Exit. This is because the infrared signal is used to turn on your TV. I pressed the power button on my remote on this screen and problem solved. 2) Go to Smart Features > Motion Control and press Enter. This no longer works with the new Directv remotes. Message Not Available appears, 4. Message Not Available appears. Everything has worked perfectly for over a year. They've tried unsuccessful to re-pair the remote so will be sending me a new one. 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