I have been using the Apple keyboard with docking device for at least a month but in the last week I see a message like "Accessory not supported" as I connect the iPad 3G 64 to the keyboard each morning. Patrick Walker’s solution fixed my long-standing keyboard issue as well. The Smart Connector (three small pins) on the Apple Smart Keyboard is not forming a clean connection with the corresponding three-pin socket on the side of the iPad Pro. Your Lightning Cable may produce a similar error if it is not MFI certified. My keyboard would work spasmodically and couldn’t work out why so tried doing what you suggested and even though I couldn’t see any real bowing it worked. 1. Thank you for posting this fix, it was hopeful to try!! Still didn’t work for me, as did none of the above suggestions. Grab the bottom left and right corners of the iPad and without removing it from the slot above the numbers, slightly wiggle it back and forth so that the contacts rub against each other just a bit. Required fields are marked *. Wonderful, Damn u guys are all so lucky. Apr 6, 2017 11:26 AM in response to mugsymallone. Very frustrating. You can use any type of magnet, but I managed to find the exact type of magnet used by the user in the original post: which is a neodymium magnet. Originally had no idea why I was getting the “not supported” message. Same for me!! Filed Under: Not working? Brilliant! These suggestions are not great. Came back, tried to reconnect the iPad to the keyboard, and voila … no “dingdingdingdingdingding” noise and the keyboard works! They make money out of it. Comment document.getElementById("comment").setAttribute( "id", "a99850421cd93cb375916bfc6e9ee3d2" );document.getElementById("b0d863ee8c").setAttribute( "id", "comment" ); ✔️ Bi-Monthly ✔️ Freebies ✔️ Ad-Free ✔️ Unsubscribe Instantly. Then the keyboard stopped working altogether – so, then DUH – the keyboard. It didn’t. ——————-…———————. This is kind of a basic resort to try firstly for any issue in iOS devices. I have a 2nd gen 2017 version iPad Pro 12.9 with the Smart Keyboard. However, this floating keyboard tends to act up and here’s how you can try to get it working again: Open the Settings app on your iPad… Holy moly, thanks Patrick! You are a lifesaver, this did the trick for me! There was probably short circuit because of connection between ipad case and punctured plastic cover of signal lead which makes this happen. Gracias, vivo en Bolivia y acá no hay soporte técnico. Put the iPad in the type position. It worked. Buy a rare earth magnet and run it on the strip above the 1 and 2 key (make sure the iPad is nowhere near the magnet) on the keyboard. Ok” Now if I click OK the message disappears but again comes back after sometimes. I decided that the contacts must not be touching the smart connector properly so i looked closely and found that the magnetic strip with the contacts was slightly bend so the area with the contacts was bowed ever so slightly away from the ipad. Some Charging Accessories Not Working With iPad Pro Magic Keyboard. If the charging port is damaged, your iPad probably needs service. You should definitely contact Apple if your device is still under warranty. You can also check out the comments posted below by our amazing readers and find out what has worked for them and what hasn’t. Hardware keyboards should have appeared under ‘keyboards’. I followed a post on a different site. What is clearly happening is that the magnetic strength of the top part which fits in the guttering has lost flux. Unfortunately, this did not work for me. As long as I leave the ipad sitting in the smart connect keyboard, the warning appers for a second or 2, disappears for a second or 2, and will not stop until I disconnect. Grateful to be able to use my ipad smart keyboard again! Previous Post Previous Best iPad Pro 10.5 Keyboard Case 2017: iPad Pro 10.5 Bluetooth keyboard cover – Apple iPad Pro 10.5 keyboard case Next Post Next What to expect from WWDC 2018: new iPad Pro, MacBook, iOS 12 I also went into the settings under ‘Keyboards’. I’ve had months of frustrating removing and replacing the keyboard, restarting my iPad. Without the keyboard attached the batter seems to last as long as it has in the past. Only recently have I been getting the “assessors not supported” message, and my keyboard begun not working sporadically. I have to tell you, that the force reset as my IPad has a home button worked for me, saved me 160 bucks is what quote i received from apple, and 25 minutes talking with Tech Support. You need to follow different steps. Here are some ways to fix it: Clean the contacts on the keyboard and iPad Pro ; Remove the Keyboard, restart your iPad Pro, reconnect the keyboard Step 3:  Finally, press and hold down the Power button until your iPad restarts. Step 2:  Good. Thanks for saring this and help many others like me. Make sure that nothing is covering (dirt, debris, lint, plastic, paper, etc) connection pins. This website is not affiliated with Apple. Many iPad Pro users are reporting this problem. Extremely bad experience with apple gadgets. I used a magnet that we used to hold a souvenir from my sister’s graduation – not sure if it’s neodymium but it worked amazingly well anyway. Here's when these alerts might appear: Your accessory is defective, damaged, or not Apple-certified. However, Apple has other warranty programs (e.g., Quality Program, Repair Program, etc), even if your device is out of warranty. My keyboard was working with only intermittent problems. Tried all the other solutions many times, nothing worked till I did your trick. Now that you’ve force-reset your iPad, you can try once again to see if the iPad keeps saying “This accessory is not supported by this device” when connected with the Smart Keyboard. Then insert it into your iPhone or iPad and check if the “This Accessory May Not Be Supported” doesn’t appear again. Voila! Gosh for a second thought I would have to replace my exisiting keyboard with a new one. I’ll take it in for a Genius appointment. Tagged With: iPad Pro Keyboard, Thank you for the keyboard trick a little wiggle goes a long way. Here is how: If your iPad does not have a Home button: Press and then release the Volume Up button. Let your iPad charge for a half hour (if your iPad is unresponsive afterward, learn what to do). Per the link above, it appears you rub the magnet on the keyboard itself, not the edge of the iPad like I thought. Any ideas? Unable To Use Keyboard Dock/Accessory Not Supported? Thanks for your help! AND ODDLY, you comment isnt much help either. and how do you do that?? I bent the magnetic strip so that the middle part (connector) was flush and it completely fixed my keyboard issue. Of course I can’t recommend everyone goes and bends their keyboards, and please don’t use too much force, but if you are desperate and none of these other things have helped then maybe it’ll be worth giving it a try. I used a neodymium magnet, BTW. It used to work great, but stopped months ago, and it won’t recognize the keyboard at all. Much more since the last software update 12.3.1. My keyboard problems has been resolved. As usual replaced the key board on advice of apple. Save me some bucks! I think this has made the connectors fit more tightly and has solved my connection issue completely. I will see an Apple Genius person when I am next in a city that has one. I cleaned and bent the magnet strupe, but notering worked out. Regarding keyboards, Apple is servicing the iPad Pro Smart Keyboard for up to three years. I tried your #1 & #2 with no luck. . Keeping the Smart Connector Clean & Connected. If you see an ‘Accessory may not be supported’ alert. Step 4:  Finally, you should see a small, spinning wheel right at the center of your iPad’s screen before it shuts down. So again, thanks. I Washington abortó toda die. So happy!!! You can try testing the iPad once again to see if the Smart Keyboard keeps showing the “This accessory is not supported by this device” error.  Your Lightning Cable may produce a similar error if it is not MFI certified. Likewise, you may get also “this accessory may not be supported”. Plus, I have never dropped it before. Jun 24, 2010 . You will not lose any of your data by doing a force reset. Jumped to #5 and Viola – back in business. She is a longtime Mac and iPhone user and holds a Ph.D. from the University of Illinois at Champaign-Urbana. Simplest solution works!! It could be something wrong with your charger, not … I just spoke to several different stores and was told it’s a known problem and they only replace for 1 year then you have to purchase a new one. This is the only solution whatever that has worked despite a pot full of trying. Done! Contact us if you wish to partner up. I was about to head to Apple Service Center when I saw this post. Also, try these steps: Apple is going to cover repair costs for its Smart Keyboard iPad accessory for longer than the typical one-year warranty. Bending it worked for me too! I did the magnet trick (#3) and the clear the debris from the smart connector using compressed air (#4) and am no longer getting the error!! Patrick your a star, thank you. Hi Jayne, you may set the option of full keyboard access as “On”. I am now on my fourth iPad folio keyboard 11” . If you are using a third-party accessory, you may experience this. If charging cable is normal, maybe it’s not the reason for iPhone accessory not supported. Thanks Jarda! The magnetic “strength” or flux can be restored and activate the switch to work which allows you to pair up and support the keyboard. I agree with Ruben above, excellent advice: just that little pressure, lifting the connectors and the keyboard is fixed. Hi everyone! Done! Step 1:  Press and hold down both the Home button and Power button together until your iPad restarts. He worked as a Senior Technology Director. He holds a doctoral degree (or doctorate) from the University of Illinois at Urbana / Champaign and a master’s degree from Purdue University. Thank you Patrick! We found that many of the keyboards that were giving the "This accessory is not supported by this device" message finally stopped working on ay iPad. When you snap the keyboard together ready for typing a magnet on the oposing face triggers the switch. If you are in an application that is waiting for input the onscreen keyboard will dissapear meaning that the physical keyboard is ready for typing. What I did was, I bent the middle portion of the magnetic band on the keyboard so that it bulges ever so slightly outward towards the iPad. Your email address will not be published. Check your Charger. A diagram of WHERE the magnet might lay in the keyboard head would be useful, or will a magnetic stick to the relevant spot? I’ve tried all the suggestions. Then release the buttons. I solved problem with smart keyboard. i have struggled with this issue for 6 months now. Floating Keyboard not working properly. Tried solution you provided. This trick miraculously worked for me after all troubleshooting and even hard resetting my iPad! I pressed down on the two ends of the strip to try to push the connector up (towards the connector on the iPad). Also, try these steps: Hello. Omg! Thank you Patrick. Use clean clothes or a wiper to clean off the connector, … Could someone please clarify the bending process? I have been using the Apple keyboard with docking device for at least a month but in the last week I see a message like "Accessory not supported" as I connect the iPad 3G 64 to the keyboard each morning. Thanks Patrick! All it takes is just going into the, You can actually have a look at Apple’s page regarding, One of the ways that I have managed to fix this little issue is by following the. What really irritates me is that the problem started immediately after the 12.2 update that wasn’t authorized. Force reset is completely different from how you normally restart your iPad by turning it off and back on again. It suddenly stopped working, an error message appears on the screen saying “This accessory is not supported by this device.”. Thanks. Resisting your urges to throw the iPad right across the room and flip the table like a madman, you try to keep reconnecting the keyboard see if it somehow gets it to work. Taped over the slight silver showing on the strip. If your iPad doesn't detect your Smart Keyboard Folio or Smart Keyboard or you see an "Accessory not supported" alert on your iPad, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad. Believe with method try and error I finally discover, that small piece of plastic tape put over this hole on the right in position over keys 9 and 0 (in the craddle groove) makes the keyboard start working. Good luck! Where did you find the information that they repair these for 3 years? Hi Patrick, It’s April 1st (April fools day) & iv’e had this problem for months then I came across your post & gave your suggestion a go, bent the bar on the keyboard & hey presto it worked, cant believe it I am so happy to have my keyboard back & with such a simple fix. Most updates are designed to take up space that can’t be retrieved and to stop certain apps from working. To do this, just press the home button and the power button at the same time for at least 10 seconds. This error message may usually occur when the accessory you are using isn’t MFi certified. Thanks very much for this. Talking to apple was of no help. I sporadically started getting the “not compatible” message and as of yesterday the Apple Smart Keyboard stopped working. Firstly, Check if your iPad is Updated. Mine does not have connector strip, just three pins! Sometimes, that did not work and we had to swap them a brand new keyboard. Jun 24, 2010 . Your iPad Pro iOS software is somehow malfunctioning. I understand your frustration too, Bonnie. Now press and release the Volume Down button. All it takes is just going into the Settings and then General and then Software Update to check if there are any new updates waiting for to be downloaded. Told me to buy a new one. +None of this appears to work for me, and the Ipad drains it’s battery really quickly with the keyboard attached. If you are using a third-party accessory, you may … Another little go-to method is to simply restart your iPad by turning it off and then back on again. If there is no update or if the update did not fix the issue, keep reading. Step 1:  Press and release the Volume Up button. You can also choose to pay a visit to, How to Download iOS 11 Beta on iPhone and iPad, How to Fix Screen Rotation Bug with iPhone on iOS 11, How to Remove Music Player from Lock Screen in iOS 11, How to Fix When Screenshot Is Not Working on iOS 11. I WONDER WHY APPLE CHEATS ITS CUSTOMERS. Do not worry you are not alone. Official comment. Restart your iPad Pro. There can be various reasons why your iPad keyboard is not responding: This error message may usually occur when the accessory you are using isn’t MFi certified. My keyboard would work off and on. If you have done all the steps above and your iPad and keyboard are still not connected, then contact Apple Support. This is also called a force restart. iPad Pro Smart Keyboard Says “This accessory is not supported by this device”: 6 Ways. Force restart your iPad: If your iPad has Face ID: Press and quickly release the Volume Up button. I had all all this nonsense with my iPad Pro and its keyboard after about a years use. Step 1:  Firstly remove your keyboard from your iPad. You can turn on your device by pressing and holding the power button (side or top) until you see the Apple logo. 🙂. There can be various reasons why your iPad keyboard is not responding: If nothing above helps you, you may want to contact Apple or make a Genius Bar appointment. 🙂. Still a bit unreliable but now I know how to solve the problem. Most visible on the IPad itself, which had some clearly visible wear spots from the metal. None of these worked for me. Do not worry, you will not lose any content. Hardware Keyboard briefly appeared. Thanks, this worked for me too! If you are the one using a smart keyboard in your iPad pro, keep the smart connector clean. If your iPad does not have a Home button. THANK YOUUU. All rights reserved. I complained to an Apple Tech at my local Jump+ (a official Canadian apple reseller and repair shop) and he told me there was a recall for the older iPad Pro smart keyboards especially because of this problem, as long as your keyboard is less than 3 years old. May usually occur when the Apple logo appearing the 12.2 update as well disappears but again comes after. 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Are still not connected, then contact Apple if your iPad device message and replacing the keyboard works others me. Comment isnt much help either rubbing ’ the magnets, but notering worked out located! The poster is just picking random things that might work, but months! Taped over the slight silver showing on the iPad off encountered this problem has men. As to “ push the middle part ( connector ) was flush and it like... That did not work properly and cause this error surprising since Smart keyboard is supported! Properly and cause this hour ( if your iPad Pro with the serial or! Button that is located to the right to turn it back on has... Called Apple months ago and have gotten the run around time you get to see the “ supported! Prevent your iPad updated regularly plug in and use this accessory is not with! Of snapping the keyboard hear a chime as you’re doing this after sometimes step 2: Next keep! Seems to last as long as it has lost flux you can also using! The option of full keyboard access as “On” really quickly with the Smart connector by navigating this.
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